We will only process refunds / remake items if the fault was made within our part of the order process

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Once your order is correctly dispatched from Zebra Knits we are not responsible for any lost / stolen goods.

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If the loss of your order is through a fault with the postage service / a mistake you made with your order that wasn't reported before dispatch, then you need to issue your own claim. 

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We are not responsible for custom fees. 

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We will not reduce the value of the items on the custom forms to reduce your custom fees.

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